Returns Policy
Wicker, rattan, indoor, conservatory, outdoor, garden and other products Return Policy.
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In compliance with the Consumer Protection (Distance selling) Regulations 2000, goods can of course be returned within 7 days. It is the responsibility (including the cost) of the consumer to return the unused goods in their original packaging using a safe and secure method to return the goods.
In the unlikely situation that you may discover a problem with your purchase, please email us at sales@furniturecompany247.co.uk quoting your order reference within 7 days of receiving delivery with details of the fault in full and a representative will contact you to help resolve any problem.
Please contact us before returning your item for a returns number. Should you wish to cancel your order after delivery has been made or dispatched, you will be required to contact us as soon as possible within 7 working days after delivery has been made on sales@furniturecompany247.co.uk stating your order reference number.
In all cases. the item(s) must be complete and in 'as new' condition. If the item(s) have been removed from the original packaging it must have been done so without causing damage to the item(s). All items including cushions seat pads must be in the original wrappers/ packaging.
We strongly recommend you obtain a Proof of dispatch however this is not proof of receipt. Goods should be returned to Future Logistics UK Limited, Unit 17, Goldicote Business Park, Banbury Road, Stratford on Avon, Warwickshire, CV37 7NB.
Once the goods have been received in good condition we will refund via the original payment method. Refunds will take approximately 2 working days from the safe return of the item(s) at our warehouse, and will be credited to the card or account used for payment, and will be subject to the goods arriving back to our warehouse in the condition which they were dispatched. In certain circumstances and locations we may be able to arrange the collection of your items please contact us for a collection price.
Email mailto:sales@furniturecompany247.co.uk?Subject=returns
Tel: 01789 741935
All of our items are shipped fully insured, however please ensure you read the section below as without this procedure being followed the insurance would become invalid. Upon receipt of your item please note that in signing for the item your are signing as received in good condition we strongly suggest that you open your parcel in front of the delivery driver to ensure no damage has occurred. Should there be ANY signs what so ever of damage please refuse to accept delivery and ask the driver to return the product. Unfortunately if this procedure is not adhered to in full this would invalidate the insurance.
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