Delivery Costs

Delivery Details and Charges for our Rattan products.

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*Our FREE delivery service is for the UK Mainland excluding Scottish Highlands. The exclusion covers the Scottish Highlands, all islands and the following postcodes: AB, DD, IV, KW, KY, PH, PA Delivery to these areas is available at an extra cost. Please contact us for a quote on 01789 741935. If you are purchasing any items to be delivered outside the UK mainland please contact us on 01789 741935 as we can arrange for a door-to-door quotation or transport to a UK port for onward shipping. For European deliveries please click here.

We aim to deliver all of our items within 5 working days unless stated otherwise specified.

Some popular items are sold in advance if current stock has sold out.
For such products, our website will display dates for the next available delivery.

• Upon placing an order please ensure we have a daytime contact number so that we can speak to you to arrange a suitable delivery date for your purchase.
• Smaller items will be dispatched within two working days via Parcelforce 48 hour delivery.
• For larger items, we will contact you by phone or email to arrange a suitable day Monday - Friday to accept delivery. Depending on location and at our own discretion, some larger items will be delivered by Furniture Company 247 staff on one of our own vehicles. Alternatively, your order may be dispatched via a courier company. To ensure the furniture does not get bumped or damaged in any way, your items may be dispatched strapped to a wooden pallet. Upon delivery the driver will only be able to manoeuvre the pallet to a suitable flat concrete surface (for example a driveway/garage etc).

In the event of a problem:

• If you are not at home, delivery is refused or aborted for whatever reason, for a pre arranged delivery/ collection we reserve the right to charge a second delivery charge to re-deliver your order as our FREE DELIVERY obligation only stands for the first delivery attempt. For larger cabinets, outdoor and conservatory furniture, the price, as a guide only, will be around £49.99. Smaller cabinets and baskets will be approximately £11.99.
• If you wish to change the delivery date once it is agreed then please give us at least 48 hours notice prior to delivery.

All of our items are shipped fully insured, however please ensure you read the section below as without this procedure being followed the insurance would become invalid.

Upon receipt of your item please note that in signing for the item your are signing as received in good condition we strongly suggest (where possible) that you open your parcel in front of the delivery driver to ensure no damage has occurred. Should the unforeseen happen and there be any signs whatsoever of damage please refuse to accept delivery and ask the driver to return the product. Unfortunately if this procedure is not adhered to in full this would invalidate any insurance.